If you are looking for a fast and reliable mobile loan provider in Kenya, Zenka Loan App is one of the best options available. As someone who has used their services, I understand the importance of knowing how to contact their customer support when you have an issue or need assistance.
In this article, I will share with you the different ways to contact Zenka Loan App in Kenya based on my personal experience. Whether you need help with loan applications, repayments, account issues, or any other inquiries, Zenka’s support team is always available to assist.
1. Contacting Zenka Loan Customer Care via Phone
The easiest and most direct way to reach Zenka Loan App’s customer service team is by calling them. Zenka has a dedicated phone number for customer support that allows you to speak directly to an agent.
Zenka Loan Kenya Customer Care Number:
+254 207650878
I have called this number before when I had an issue with my loan repayment, and I must say their customer service was quite efficient. The agent was professional, listened to my concern, and provided me with a quick solution. If you need immediate assistance, I highly reco
Sending an Email to Zenka Loan Support
If you have a detailed issue or need to provide documentation, emailing Zenka is another reliable option. Email is especially useful when you need a written record of your communication with them.
Zenka Customer Support Email:
I once used this method to request a statement of my past loan transactions, and they responded within 24 hours with all the details I needed. If you have a non-urgent issue, sending an email can be a good way to get support.
Reaching Zenka Loan App via Social Media
Zenka Loan App is also active on social media platforms, and you can reach out to them for assistance. They are most responsive on Facebook and Twitter, where they handle customer inquiries, complaints, and general information.
Zenka Social Media Pages:
- Facebook: Zenka Loan App Kenya
- Twitter (X): @ZenkaKenya
I have interacted with Zenka’s customer care on Facebook, and they were quite prompt in responding to my question about loan limits. If you prefer social media communication, this is a great option.
Visiting Zenka Loan App’s Office in Nairobi
For those who prefer face-to-face interaction, you can visit Zenka Loan’s physical office in Nairobi. This is useful if you have complex issues that require direct assistance.
Zenka Office Location:
2nd Floor, 9 West Building, Ring Road, Westlands, Nairobi, Kenya
I have not personally visited their office, but I know some people who have, and they said the customer service team was very helpful. If you have a major issue that cannot be resolved online, visiting their office might be the best option.
Using the Zenka Loan App Help Section
If you already have the Zenka Loan App installed on your phone, you can also get help directly from the app. The app has a “Help” section where you can find answers to common questions or contact customer support.
Steps to Access Zenka Help Center on the App:
- Open the Zenka Loan App on your phone.
- Click on the Menu button.
- Select Help or Customer Support.
- Follow the prompts to contact support or read the FAQs.
This is a good first step if you have minor issues, as you might find a solution without needing to call or message them.
Final Thoughts
Having different ways to contact Zenka Loan App in Kenya makes it easier for customers to get the help they need. Based on my experience, their customer support is quite responsive, whether you call, message them on WhatsApp, email, or reach out via social media.
If you ever need assistance with Zenka Loan App, use any of the contact methods I have shared in this article. Whether it’s a loan application issue, repayment challenge, or general inquiry, their team is always ready to help.
I hope this guide has been helpful! Have you ever contacted Zenka customer care before? Share your experience in the commentary system below!