Access to credit has traditionally been one of the biggest barriers to financial growth in Zambia—especially for informal workers, small traders, and individuals without formal banking history. But in 2026, the story is rapidly changing thanks to mobile-driven financial solutions.
At the center of this transformation are Kasaka Savings and Kongola Loans, powered by partnerships between MTN Zambia, Absa Bank Zambia, and JUMO.
This article breaks down everything you need to know about Kasaka/Kongola loans, how they work, and the safest lending options in Zambia today.
What is Kasaka and Kongola?
Kasaka and Kongola are two sides of the same financial ecosystem designed to promote financial inclusion.
🔹 Kasaka (Savings)
Kasaka—meaning “money sack”—is a mobile savings platform that allows users to:
- Save directly from their phone
- Earn interest on deposits
- Build a financial history without needing a bank account
🔹 Kongola (Loans)
Kongola—meaning “to borrow”—is the lending service that:
- Offers instant mobile loans
- Uses your MTN Mobile Money activity as a credit score
- Requires no collateral or paperwork
Together, they create a powerful system: save consistently → build credit → access loans.
Key Features of Kongola Loans (2026)
Kongola loans are designed for speed, simplicity, and accessibility.
💰 Loan Amounts
- Typically range from K200 to K2,000
- Your limit grows based on usage and repayment behavior
📊 Interest Rates
- Usually between 5% and 7% per month
- Transparent with no hidden charges
👥 Who Can Apply?
- MTN Mobile Money users
- Informal workers and small traders
- Individuals without bank accounts
How to Apply for a Kongola Loan
One of the biggest advantages is how easy it is to borrow.
Step-by-Step Process:
- Dial
*303#on your MTN line - Select “Kongola and Savings”
- Choose “Kongola (Borrow)”
- View your loan limit
- Enter desired amount
- Confirm using your MoMo PIN
⚡ Instant Access
Funds are credited to your Mobile Money wallet within seconds.
Repayment Process & Best Practices
✔ Automatic Repayment
- Loan is deducted automatically on the due date
✔ Early Repayment
- Pay early via
*303#to:- Increase your credit limit
- Improve your borrowing profile
⚠ Important Tips
- Always maintain enough balance in your wallet
- Late repayment may lead to:
- Penalties
- Listing with the Credit Reference Bureau Zambia
Customer Support Channels
If you encounter issues, you can contact:
- 📞 MTN Toll-Free: 111
- 💬 WhatsApp: +260 966 221056
- 📧 Email: CustomerCare.zm@mtn.com
- 🏢 Visit any MTN or Absa branch nationwide
Legitimate Online Lenders in Zambia (2026)
With the rise of digital lending, scams and unregulated apps have also increased. Always ensure your lender is registered with the Bank of Zambia.
Here are some trusted options:
1. Kongola (MTN/Absa)
- USSD:
*303# - Best for: Everyday small loans via mobile
2. Lupiya
- Loan range: K500 – K250,000
- Ideal for: Personal and SME financing
3. PremierCredit Zambia
- USSD:
*559# - Works well with Airtel Money
4. ExpressCredit Zambia
- Fast approvals for salaried workers
5. Izwe Loans Zambia
- Payroll-based loans up to K100,000
6. Access Bank Zambia (Tenga App)
- Digital banking + lending in one platform
7. Mwachangu Loan App
- Quick small loans up to K5,000
8. PowerKwacha Loan App
- Emergency micro-loans with fast processing
How to Avoid Loan Scams in Zambia
Digital lending is convenient—but it comes with risks if you’re not careful.
🚨 Red Flags to Watch:
- Upfront “processing fees”
- No registration with Bank of Zambia
- No physical office or customer support
- Pressure to repay immediately after disbursement
✅ Safe Borrowing Tips:
- Stick to known lenders
- Read terms carefully
- Borrow only what you can repay
- Build your credit gradually
Final Thoughts
Kasaka and Kongola have revolutionized how Zambians access financial services. By leveraging mobile technology, they’ve opened doors for millions who were previously excluded from the formal banking system.
Whether you’re a small trader needing quick capital or someone building financial discipline, these platforms offer a practical starting point.
However, convenience should always be balanced with caution. Choose regulated lenders, understand the terms, and use credit report.